1. Online courses
- Full refund within 7 days of purchase, provided you have completed less than 25% of the course and no certificate has been issued.
- Once a certificate of completion has been issued, the purchase is final and non-refundable — the product has been delivered.
- Courses marked "Included" with membership have no separate charge and therefore no separate refund.
2. OSHA 10 / OSHA 30 and physical card orders
For courses that include a physical Department of Labor (DOL) card, once the card request has been submitted for processing, the purchase is non-refundable, because the card is ordered through OSHA's Outreach Training Program and cannot be cancelled by us. Before submission, the 7-day rule in Section 1 applies.
If a card is lost in the mail, contact us — we will help request a replacement in line with OSHA program rules.
3. Hands-on / in-person training
Where in-person or hands-on evaluation is scheduled: cancel at least 48 hours before the scheduled session for a full refund. Cancellations inside 48 hours, or no-shows, are not refundable but may be rescheduled once at our discretion.
4. Memberships
- You may cancel at any time. Cancellation stops future renewals; the current billing period is non-refundable and access continues until it ends.
- We do not provide partial-month or prorated refunds.
- If you were charged after cancelling, contact us and we will refund that charge in full.
5. Duplicate or incorrect charges
Accidental duplicate charges and billing errors are refunded in full — just tell us.
6. How to request a refund
Email hello@subtexasalliance.org with your name, the email used at purchase, the course or plan, and the date of purchase. We respond within 2 business days. Approved refunds go back to your original payment method, typically within 5–10 business days (your bank's timing may vary).
7. Before you dispute a charge
Please contact us first — most issues are resolved the same week. Filing a chargeback without contacting us may result in the account being suspended while the dispute is reviewed.
8. Contact
hello@subtexasalliance.org · 14205 N Mo Pac Expy Ste 570 826000, Austin, TX 78728
1. Cursos en línea
- Reembolso completo dentro de 7 días de la compra, si completaste menos del 25% del curso y no se ha emitido certificado.
- Una vez emitido el certificado, la compra es final y no reembolsable — el producto ya fue entregado.
- Los cursos "Incluidos" con la membresía no tienen cargo aparte ni reembolso aparte.
2. OSHA 10 / OSHA 30 y tarjetas físicas
En cursos que incluyen tarjeta física del Departamento de Trabajo (DOL), una vez enviada la solicitud de la tarjeta, la compra no es reembolsable, porque se tramita mediante el Programa Outreach de OSHA y no podemos cancelarla. Antes del envío aplica la regla de 7 días de la Sección 1.
Si una tarjeta se pierde en el correo, contáctanos — te ayudamos a solicitar un reemplazo según las reglas de OSHA.
3. Capacitación práctica / presencial
Cuando hay evaluación presencial programada: cancela al menos 48 horas antes para un reembolso completo. Cancelaciones dentro de 48 horas o inasistencias no son reembolsables, pero podemos reprogramar una vez.
4. Membresías
- Puedes cancelar cuando quieras. La cancelación detiene renovaciones futuras; el periodo ya pagado no es reembolsable y mantienes acceso hasta que termine.
- No damos reembolsos parciales ni prorrateados.
- Si te cobramos después de cancelar, contáctanos y lo reembolsamos por completo.
5. Cargos duplicados o incorrectos
Los cargos duplicados por error se reembolsan por completo — solo avísanos.
6. Cómo pedir un reembolso
Escribe a hello@subtexasalliance.org con tu nombre, el correo usado en la compra, el curso o plan y la fecha. Respondemos en 2 días hábiles. Los reembolsos aprobados regresan a tu método de pago original, normalmente en 5–10 días hábiles.
7. Antes de disputar un cargo
Contáctanos primero — casi todo se resuelve en la misma semana. Presentar una disputa sin avisarnos puede suspender la cuenta mientras se revisa.
8. Contacto
hello@subtexasalliance.org · 14205 N Mo Pac Expy Ste 570 826000, Austin, TX 78728